Privacy policy

This Privacy Policy describes how jawtoners.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

By using our website, you agree to the terms and conditions outlined in our privacy policy. This includes consenting to the collection, use, and disclosure of your personal information as described in the policy. It is important to review the privacy policy carefully before using our website or providing any personal information. If you do not agree with the terms of the privacy policy, please refrain from using our website.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information:
  • IP address: We collect your IP address to identify your device and provide relevant website content. It also helps us detect and prevent fraudulent activities.
  • Browser type: We gather information about the browser you use to access our store. This helps us optimize the website and ensure compatibility with different browsers.
  • Operating system: We collect data about the operating system of your device to improve the performance and functionality of our store.
Order Information:
  • Name: We collect your name to personalize your shopping experience and identify you as the recipient of the purchased product.
  • Email address: We ask for your email address to send order confirmations, shipping updates, and communicate with you regarding your purchase.
  • Shipping address: We require your shipping address to deliver the ordered products to you.
  • Payment information: We collect your payment details (e.g., credit card number or PayPal account) to process and complete your transaction securely.
Customer Support Information:
  • Inquiries and communications: If you contact our customer support team, we collect any information you provide during your interaction to understand and address your concerns effectively.
  • Support tickets: We may generate support tickets to track and document your customer support requests and responses for quality assurance and reference purposes.

We handle the information collected in the above categories with utmost care and respect your privacy. We retain this data only for as long as necessary to fulfill the purposes outlined in our privacy statement and to comply with legal obligations. We do not use this information for any other purpose without your explicit consent, except as required to provide the requested services or as permitted or required by law.
If you have any questions or concerns about the collection, use, or retention of your information, please reach out to us using the contact details provided on our Shopify store.

CONSENT

By using our website, services, or providing us with your personal information, you expressly consent to the collection, use, and disclosure of your information as described in this privacy policy. We may seek your consent through various means, such as when you sign up for an account, make a purchase, or engage with specific features or functionalities of our website or services. Your consent may be obtained explicitly, such as through an opt-in mechanism, or implied by your actions or interactions with us. You have the right to withdraw your consent at any time by contacting us. We may also seek additional consent if we intend to use your personal information for purposes not outlined in this privacy policy."

Email Marketing: (If applicable) With your permission, our emails may keep you informed, providing valuable content, including information about the latest products we offer, exclusive promotions, and noteworthy updates related to our business.

You gave us consent: When you provide us with your information during the checkout process to complete a purchase, we consider this an implicit consent to receive transactional emails related to your purchase. However, we will only send you marketing emails or text messages if you have explicitly consented to receive them through a separate opt-in process, such as a checkbox or a subscription form. If at any time you wish to change your consent preferences, you may contact us.

We understand that preferences can change, and you have the right to update your communication preferences at any time. If you initially opted in to receive emails or text messages from us but later decide to change your mind and no longer wish to receive information, you can simply contact us and let us know about your updated preference. You can reach out to us through the contact information provided on our website or by replying to our emails or text messages. We will promptly update our records and ensure that you are no longer included in any future marketing communications.

Disclosure: We reserve the right to disclose your information if compelled by law or if you breach our terms of service.

PAYMENT

As a Shopify store, we adhere to Shopify's payment terms and guidelines. When making a purchase, you can typically choose from options such as credit cards, debit cards, PayPal, or other secure payment gateways. When you make a payment through our store using Shopify Payments, your transaction information is securely processed by Shopify. Shopify Payments is a trusted payment gateway that handles the payment transaction and ensures the security of your financial data. As per Shopify's policies, they retain transaction data for a certain period to comply with legal and regulatory requirements. Rest assured that the handling of your payment information is subject to Shopify's robust security measures and privacy practices. For more details on how Shopify handles payment information, we recommend reviewing their privacy policy and terms of service. https://www.shopify.com/legal/terms 

SHARING PERSONAL INFORMATION

  1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our products or services to you. These providers have access to your information only to the extent necessary to perform the specific services on our behalf.
  2. Business Partners: In certain circumstances, we may collaborate with business partners to offer joint products, services, or promotions. In such cases, we may disclose limited personal information to facilitate the fulfillment of orders or support related activities.
  3. Legal Obligations: We may disclose your personal information if required to do so by law, regulation, or legal process. This includes responding to valid requests such as subpoenas, court orders, or government inquiries.
  4. Protection of Rights and Safety: We may disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of others. This includes sharing information to prevent fraud, enforce our policies, or respond to claims or disputes.
  5. With Your Consent: We may disclose your information for any purpose not outlined above if we have obtained your explicit consent to do so.
  6. It's important to note that we do not sell your personal information to third parties for their own marketing purposes. Our disclosure of personal information is limited to the extent necessary to fulfill the purposes stated in our privacy policy or as required by applicable laws. Please review our complete privacy policy for more detailed information regarding the disclosure of your personal information.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SECURITY

As a Shopify store, we benefit from the robust security infrastructure provided by the Shopify platform. Shopify implements industry-leading security features to protect the integrity and confidentiality of your information. They employ advanced encryption, adhere to PCI-DSS (Payment Card Industry Data Security Standard) compliance, and continuously monitor and update their security practices to ensure a secure environment for our customers.

We also restrict access to your information to only authorized personnel who require it to perform their specific tasks.

While we take significant steps to protect your information, it's important to remember that no method of transmission or storage over the internet is 100% secure. Therefore, we cannot guarantee absolute security, but we are dedicated to maintaining the highest level of security reasonably possible.

AGE of CONSENT: 

By using this store, you represent and warrant that you are at least 18 years of age or older.

CHANGES TO THIS PRIVACY POLICY

Changes to this Privacy Policy: We reserve the right to modify or update this privacy policy at any time. Any changes we make will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any modifications to the privacy policy constitutes your acceptance of the updated terms.

BEHAVIORAL Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
  • Facebook 
  • TikTok

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • TIKTOK - https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/how-your-ads-are-personalized 
  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We don't engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

     

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session
    checkout_session_lookup Used in connection with checkout. 3w
    checkout_session_token_<<token>> Used in connection with checkout. 3w
    identity-state Used in connection with customer authentication. 24h
    identity-state-<<token>> Used in connection with customer authentication. 24h
    identity_customer_account_number Used in connection with customer authentication. 12w

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session
    customer_auth_provider Shopify analytics. session
    customer_auth_session_created_at Shopify analytics. session


    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: 

    https://jawtoners.com/pages/contact

    Last updated: 23/04/2023